Bigpond unmetered download

Is bigpond unmetered content full speed when you've been throttled? Or is it slow like everything el Hi I hoping that someone may be able to help with advice on this issue with my Bigpond service For se CrowdSupport Home.

Home Automation. Telstra Plus. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Search instead for. Did you mean:. This thread is now archived and closed to new comments. Some of the links and information provided in this thread may no longer be available or relevant. If you have a question please post a new topic. January Bigpond Unmetered. Do you still have to pay to rent movies if you have bigpond unmetered.

Are BP receiving the unmetering log data from AG at all? Are they processing it correctly? As a programmer I realise software is usually more complex than you imagine, but those are the only options that seem possible given the testing we have done so far.

And how long could it take to test those 2 options? Is anyone even working on it at BP? Sorry, Trog, I don't mean to vent. When will this all end?! So all looks OK from that perspective. Should be in your email soon troggles. The call was made at Troggles: BP usage meter reports Mb of unmetered traffic for yesterday so it looks right.

Thanks bro, will check it out tomorrow! TicMan's packet dump looks exactly like what we'd expect although there's a bunch of traffic to hotandbotheredgoats. For those still experiencing this problem, I will see if I can figure out how to explain how to setup Wireshark simply so that you can do a packet dump. I would rate this as unlikely - but not impossible. That, or some absolutely bizarre thing I've never seen before. Well, correct to a point - you can run a packet dump to confirm that the bytes are really going back and forth to the right IP addresses though if you did the download test with me via email already I do not expect any surprises here.

No problems dude, totally understand it's a problem. At the moment I believe the BP guys are not looking into this in any great detail; they're waiting on some more data from us so we can pass on details if we indicate there's a problem. Their advice at the moment, for better or for worse ok, for worse is to go through the billing machine and see if that it percolates through far enough to trigger a check.

I finally got a call back from BP support it took 13 days, not 4 , and the guy said someone looked into it and he wanted to confirm that there is no problem with my usage, and to check windows automatic update settings as they can add to usage! He couldn't give any kind of time-frame of course , so I am left waiting for them to contact me again in who knows how long. BTW, any progress on your issues Mage and Knocks? I contacted them yet again today. Expecting yet another call from them.

My patience is wearing thin! I was just browsing Crusher's blog.. I did the email tests earlier, would a wireshark dump be helpful? Starting to get desperate. I got another callback today.

Again they said it seems to be working, and to test again. So foolishly I did yet another detailed test. When I contacted BP Support again to confirm it definitely wasn't fixed they told me the issue had been closed and they couldn't open a new ticket for the same issue within 3 days.

So I have to contact them again in 3 days with the same details I just gave them! I've sent the test details through via email to the guys at AG. Hopefully they can do something useful with them, although I think it's just the same information we already know from the last test.

I'm on cable so I have a dynamic IP, but for this test it was: From testing I've done with the AG guys, they said the IPs mine and theirs all check out within the ranges they should for unmetered to work. My usage meter clearly shows no usage before the test I tested first thing of the day , and after the test I then waited several hours without any internet usage except for a very small Windows update and my usage showed MB downloaded usage, 5MB unmetered usage from looking up the usage meter, not from AusGamers, I assume , and no unrated usage so all usage had been processed.

Clearly there is still a problem for me. I download a 30mb movie as a test this morning, and I think I might have gotten my first unmetered content touchwood possibly my first download since ausgamers started enforcing a www url. Another way to test this is to go to open Resource Monitor W7 and W8 and watch the network traffic. Sort by bandwidth usage, you can see what IP or in some cases, how many IPs you are downloading from. Since this is the exact traffic being metered, it's probably the easiest way to diagnose where you are downloading from.

Yeah, good tip there Ph33x, thanks. We'll wait until you can confirm it tomorrow, but here's hoping If it is fixed, do you know of anything else that has changed apart from the enforced www urls you mentioned? Did Bigpond Support change anything? As I am restricted to wireless, GA mirrors where an invaluable service!

BigPond is ignoring all requests of support on the issue! I'll let them know the problem continues. My experience with BP support is they don't ignore requests unless people give up - if you keep just pinging them on the same issue every now and then, they eventually get sick of it and someone actually does something - but it's a war.

Using nslookup, files. Download a file while checking where the file is coming from as per my post above. The server could be redirecting you to another mirror for download after you've clicked the link. This way you can simply say: "Is this IP address unmetered? I linked where i downloaded the file from a few posts ago, i use TCPView it was downloaded through my browser in a single piece. Sorry to hear you're still having problems Knocks.

I should point out that I've done a custom test with AG support where they setup a special download link on their side so it logged when I downloaded. They assure me that the download for that test which also counted as metered was all working from their end, and I did actually receive the file I downloaded, so I assume it was tracked and came from their servers.

So after that I have not been so concerned with where it is coming from as that should have been tested far better than any of us can from outside AG's network. It seems like more of a problem in the Bigpond network.

Having said that, I am certainly getting to the point where I'm clutching at straws! So when I get time I'll do some more testing and see if we can find anything strange about the IP I'm downloading from. Trog, I might as well do this properly if I'm going to do it. Thanks for all your efforts to help us guys. I really appreciate it.

Frankly the info I've sent them is, IMO, good enough to show it's a problem with the accounting system for some users. I would add though, I still only have basically the two reports from you guys - none from anyone else at all. So I wonder if there's something bizarre in common with your account types.

Probably start with what Internet you have. Is it cable, ADSL, wireless and what is the name of the plan you're on. Nothing will be resolved as long as BigPond continually refuses speaking to us. I did a quick test and can confirm that Win 7 Resource Monitor says I am downloading from: vip My plan is standalone - not linked to a phone line package or anything. What about you? I'm in Sydney.

Where are you? I'm thinking that might be my next and only option, but evidently it's just as futile as you still don't have a resolution either. Call them once more and tell them if they don't elevate your issue, you will go to the TIO. You'll be fixed up usually within a day or two then. I finally got to speak to a level 2 support who promptly told me nothing was wrong. I gave them the info from my tests and now need to wait another working days for them to get back to me.

Yeah, I used to be on a 10GB quota until last time I had unmetered issues and had to upgrade. I'm hoping I don't have to resort to that again this time as it seems a bit like rewarding them for not helping me. In our household 50GB is constrictive. I used to get GB of unmetered usage a month mostly GameArena.

Now I only get 2GB, and that difference is pushing me over the limit every month. Knocks, I would advise you that when you get the callback, make it VERY clear that you don't want the guy to close the ticket. The guy I talked to said it's working now so test it and get back to them if I still have problems.

After this he immediately closed the ticket, without waiting for me to tell them about the test which still failed! I then had to wait another days before they would open a new ticket for the same issue it's some rule they have. There was then a long pause and they said they would open a new issue, reference the closed issue, and "re-escalate the issue so that our Server complex can call you back".

I suspect this department is just the Level 2 guys I have already talked to, but at least I cut out all the Tech Support people this time. We shall see when they call me back "in business days" ie sometime in the next 2 weeks, judging from past experience. Knocks, it might be a good idea if we take note of each other's BP issue IDs so we can get whoever we talk to at BP to look into both at the same time - maybe they'll see a link?

There may have been others they didn't inform me of, but from those they can hopefully see the details of some of the tests I have done. It would be great if we could somehow link in the tests we've done for AG too, as they are the most detailed and helpful I would think. To date I have only dealt with Muppets! Surprisingly, I got a fairly fast call-back yesterday.

Unsurprisingly, the level 2 support person was unhelpful - didn't seem to understand the problem and said she didn't even have access to the ticket notes about the details of my tests let alone read them! Discover my internet options. Troubleshoot services. Improve Connection. Learn how to improve your mobile internet and phone reception. Improve Reception. What is data? Learn how to use off-peak data and control your data usage. How does unmetering work? You also watch two movies over Netflix, which takes up 2Gb.

Education sites over Telstra and Bigpond connections In , Telstra introduced unmetered access to some distance education sites and portals, if accessed from a Telstra or Bigpond mobile or fixed broadband service. The full information from Telstra can be seen on the website.